Privacy Policy
Last updated: October 2025
At Ocean & Earth Retreats, we value your privacy and are committed to protecting your personal information. This policy explains how we collet, use and safeguard the information you share with us.
1. Information We Collect
We may collect the following types of information:
Personal details — such as your name, email address, phone number, and any other details you provide when booking or enquiring about a retreat.
Payment information — processed securely through our booking/payment provider (we do not store your credit card details).
Website usage data — including cookies, analytics, and other information that helps us improve your experience on our site.
2. How We Use Your Information
We use your information to:
Respond to enquiries and process bookings.
Send you updates, retreat information, or newsletters (if you’ve opted in).
Improve our services, website, and guest experience.
Comply with legal obligations.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with trusted third parties who help us operate our business — such as payment processors, email platforms, or booking systems.
These providers are required to keep your information secure and use it only for the services they provide to us.
4. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site.
You can disable cookies in your browser settings if you prefer.
5. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your information may be stored securely online or in password-protected systems.
6. Access & Correction
You have the right to access the personal information we hold about you and to request corrections if it’s inaccurate.
To do so, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Ocean & Earth Retreats
Email: hello@oceanandearthretreats.com.au
Phone: 0419651933 | 0405808380
Website: www.oceanandearthretreats.com.au
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.